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How sbobethk Handles Your Personal Data

This privacy policy covers what data sbobethk collects when you open an account, deposit via DANA, OVO or GoPay, and use the platform — and exactly how we protect it. Availability depends on local law and eligible regions in Indonesia.

Account data protectionDANA, OVO, GoPay wallet privacyCookie controlsData retention clarityYour right to request changes

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What We Collect and Why We Collect It

sbobethk Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, contact details, and the e-wallet identifiers tied to DANA, OVO or GoPay when you link them for deposits or withdrawals. We also collect device-level data: your browser type, IP

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address, and session timestamps. This helps us verify your account, detect unusual login activity, and keep your wallet connection accurate. We do not sell your personal information to third parties. Payment data flowing through DANA, OVO or GoPay is handled by those providers under their own
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security frameworks — we only receive confirmation of a transaction status, not your full wallet credentials. If you access the platform from Palembang or anywhere else in Indonesia, the same data rules apply across all sessions. Data we collect is used solely for account operation, fraud
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prevention, and improving how the platform functions for you. We store only what we need and for only as long as your account remains active or as required by applicable regulation. Where local law sets retention limits, those limits apply.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to know what data we hold about you, ask us to update it, or request deletion, our support team handles privacy queries directly. Use the channels below to get a response. We aim to acknowledge every data request and work through it as quickly as the verification process allows — we'll confirm your identity before acting on any account-data change.

Team online

Live Chat

Open the chat window from your account dashboard. It connects you to an agent who can log a formal data request or clarify what information we hold.

Email Support

Send your data query to our support address listed in your account settings. Include your registered contact detail so we can verify it's your account.

Account Settings

Some data updates — like your linked e-wallet number for DANA, OVO or GoPay — can be changed directly inside the account settings panel without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest. Your account session on mobile or desktop is protected by token-based authentication — logging out on one device does not leave an open session elsewhere. Cookie controls are available through your browser and through our on-site preference centre when you first arrive. Here is how each area works in practice.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust or withdraw cookie consent through the preference panel shown on your first visit.

Account Security Each login triggers a verification step. Suspicious activity — like a new device or unfamiliar location — prompts an additional check before access is granted to your account or linked wallet.

Data Retention We keep your account data while your account is active. After closure, we retain only what applicable regulation requires, then delete the rest. You can ask about your specific retention period via support.

Requesting Changes Submit a data correction or deletion request through live chat or email. We verify your identity first, then process the request within the timeframe our policy and local regulation allow.

Common Questions About Your Privacy Rights

These are the questions we hear most often about how sbobethk handles personal data, cookies and account information. If your question is not covered here, contact support directly.

We collect your name, contact detail, and the e-wallet identifier you link — such as your DANA, OVO or GoPay account number — plus device and session data used for security verification.

Yes. Submit a deletion request through live chat or email support. We verify your identity first, then act on the request in line with our retention rules and any applicable local regulation.

We do not sell your data. We share only what is needed with payment processors like DANA, OVO and GoPay to confirm transactions, and with technical partners who help operate the platform securely.

We use session and analytics cookies. You can manage them through the preference centre that appears on your first visit, or through your browser settings at any time without affecting your account login.

After closure we retain only what applicable regulation requires, then delete the rest. Contact support to ask about the specific retention period that applies to your account.

No. We receive only a transaction confirmation status from those providers. Your full wallet credentials stay within DANA, OVO or GoPay's own secured systems and are not stored on our side.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How sbobethk Handles Your Personal Data

Reach Us About Your Privacy Questions

Live Chat

Email Support

Account Settings

Data Handling, Cookies and Account Security

Common Questions About Your Privacy Rights

01 What personal information does sbobethk collect when I open an account?

02 Can I ask sbobethk to delete my personal data?

03 Does sbobethk share my data with third parties?

04 How do cookies work on sbobethk and can I turn them off?

05 How long does sbobethk keep my account data after I close my account?

06 Is my DANA, OVO or GoPay wallet credential stored by sbobethk?

Privacy Policy

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