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Read These Terms Before You Open an Account

These terms set out the rules between you and sbobethk. They cover how your account works, how payments via DANA, OVO, and GoPay are handled, and what applies when you access the platform from Indonesia where local law permits.

Applies to all accountsDANA, OVO, GoPay coveredIndonesia-eligible regionsUpdated when rules changeContact us for questions
sbobethk Read These Terms Before You Open an Account
HOW WE HANDLE THIS

How sbobethk Applies These Terms

We apply these terms consistently across all accounts. Data handling, account security, and wallet verification each follow the steps described here — not unwritten internal policies. If you want to know how we store your account data or how to request a change to your details, the answer is in this section.

Account Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a data summary via the Help form.

Wallet Verification

When you link DANA, OVO, or GoPay to your account, we verify that the wallet name matches your registered account name. Mismatches are flagged before any transaction clears.

Account Security Steps

Login uses OTP verification sent to your registered number. If you lose access to that number, you must contact support and complete identity confirmation before access is restored.

Requesting Changes

To update your registered wallet, contact details, or account name, submit a request through the Help form with valid ID. Changes take effect after verification is complete.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you want to flag a dispute about your account or a wallet transaction, you can reach our support team through the channels below. We handle terms-related queries separately from general account help so they get the right attention.

Team online

Live Chat

Start a live chat session from your account dashboard. Describe your terms question clearly and include your account ID for faster handling.

Email Support

Send a detailed message to our support email. Include your registered wallet — DANA, OVO, or GoPay — and the specific clause you want to discuss.

Account Help Form

Submit a terms dispute or clarification request through the Help form inside your account. Responses are sent to your registered contact address.

Common Questions About These Terms

These are the questions we get most often about account rules, wallet use, and what these terms mean for you in practice. Each answer reflects the current version of the terms.

Yes. Every wallet deposit — whether through DANA, OVO, or GoPay — is covered under these terms. The amount credited is based on what the payment rail confirms after processing.

No. These terms allow one account per person. Duplicate accounts may be closed without notice and any wallet balance held pending review under our account verification process.

We notify you through the contact channel on your account when terms change. Continuing to use your account after that notice means you accept the new version in full.

Submit your dispute through the Help form inside your account or via live chat. Include your account ID and the relevant wallet — DANA, OVO, or GoPay — so the right team handles it.

Access depends on local law and is available only where permitted in your region — including Palembang and other Indonesia locations. Check eligibility before opening your account.

Send your data request through the Help form with your registered account details. We will confirm receipt and provide the data summary within the timeframe our policy allows.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.